General Policy:
Please call during business hours for an accurate in-hand description or to order an instrument. You may also order instruments securely 24 hours a day, 7 days a week from our website with any major credit card though PayPal. The submission of an order by phone, email, or any other type of electronic transaction does not constitute our acceptance of the order. Because our store Point of Sale is not synced with our website, there is the chance that we will not be able to remove a guitar from our website quickly enough after a customer purchases it in our store. Therefore, just to be safe, get in touch with us just to make sure an instrument is available. In the event that you place an order and an instrument is no longer available, we will promptly refund your payment.

Some of our instruments are investment grade and of museum quality. Due to the fragile nature of certain collectable grade guitars, which are susceptible to damage in shipment due to handling and/or extreme weather conditions, approval may not be available on all instruments. Please allow 24 hours for instruments to acclimate to their new environment before opening the carton and inspecting. We cannot offer approval for amps, consignment instruments, layaway items, guitars discounted below our posted price, or items shipping internationally. These items are sold “As Is” without express warranty intended or implied.

International Buyers:
As our customers know, not all guitars are created equal. In turn the same philosophy applies to our shipping. A shipping quote will be generated and sent to you via email after an order is placed. However, you may contact a staff member via email or by phone during regular business hours for a shipping quote before you place an order. Any additional fees including duties, VAT, or any other charges related to international shipping are the sole responsibility of the buyer and are non-refundable. Shipping forms will reflect the purchase price and will not be altered. Due to shipping lengths and Customs operations, we cannot offer approval on items to our overseas buyers. International orders require payment via bank wire transfer.

New Instruments:

We try to keep our website as up to date as possible with the latest manufacturers’ specifications.  However, these specifications change from year to year, or throughout the year sometimes, so please refer to the manufacturers’ website for the most up to date instrument specifications.

Also, the photographs of new instruments on our website may not be the actual instrument you receive when you place an order. They are usually a stock photo that we have taken in our store of that particular model. While the instrument you will receive will be pretty much the same, the wood grain and other small details may vary slightly. However, if you would like a picture of a specific instrument, just send us an email and will be happy to help out.